Pandemic forced customers to shop online. Now, complaints are piling up

Ehsan Aleem Avee, a resident of Mirpur, purchased a series of products online on Apr 28 as he chose to stay indoors in the coronavirus pandemic. Some products arrived in phases. Three months in, Avee is still waiting for a refund of Tk 1,900 for undelivered products, despite raising complaints with the e-commerce company’s customer care desk.

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